UPVINE

Brand from Hong Kong · 10 wheelsets

Buy from UPVINE Online-Shop

  • Duties and import VAT according to the shop: included, duties paid delivery (DDP).

    Green: included, so duties paid delivery (DDP), or shipped from the EU. Yellow: you pay them on import, plus at least 19% import VAT, or only the taxes are included and the duties stay open. Grey: the shop does not say clearly.

  • Shipping to Germany according to the shop: free.

    Green: free to Germany. Yellow: paid. Grey: the shop does not say clearly.

  • Delivery time according to the shop: 7 to 12 business days.

    The upper value counts, days count as business days × 5/7. Green: up to 10 business days. Yellow: 11 to 20 business days. Red: more than 20 business days.

  • Returns according to the shop: 30 days, you pay return shipping.

    Green: 30 days or more if the shop pays return shipping. Yellow: 14 days or more. Red: under 14 days or no returns.

Shipping to Germany
free
Shop statement

Source: Shipping policy · As of 16 Oct 2026

“All retail (C-end) orders worldwide enjoy FREE express shipping via DHL / FedEx / UPS (7–12 business days to most countries).”

Remote areas may incur a surcharge, which the shop states before payment.
Duties and import VAT
included, duties paid delivery (DDP)
Shop statement

Source: Shipping policy · As of 16 Oct 2026

“All retail orders worldwide include free shipping, with all applicable import duties, VAT, customs clearance fees, and local taxes covered by UPVINE.”

Delivery time
7 to 12 business days
Shop statement

Source: Shipping policy · As of 16 Oct 2026

“Germany Express/ (DHL / FedEx / UPS)/Air Freight 7–12 business days”

By express with DHL, FedEx or UPS. The product pages state delivery within 15 days.
Ships from
unclear The shop says nothing about this.
Returns
30 days, you pay return shipping
Shop statement

Source: Refund policy · As of 16 Oct 2026

“You may request a return within 30 calendar days after your order is delivered.”

From delivery, unused and not installed, only after approval. You pay for the return and its import charges, except for defects, transport damage or a wrong delivery.
Payment methods
Credit card
Shop statement

Source: Shop home page · As of 16 Oct 2026

This is what the shop’s pages say, for deliveries to Germany. “unclear”: the shop says nothing definite about it. The prices in the comparison do not include shipping and import charges yet.

Warranty

  • From purchase, free repair or replacement for defects in material and workmanship. After that you pay for replacement parts and shipping, labor is free.

    Green: 3 years or more, or lifetime. Yellow: 2 years. Red: under 2 years.

  • If you return the damaged wheelset, you get the same wheelset new for 70% of the price, whatever happened. You pay shipping both ways. For purchases through authorized dealers, one free repair or new rim after accident damage within 2 years.

    Green: the brand offers crash replacement, a discounted replacement after a crash. Red: it offers none. Grey: it does not say clearly.

Warranty
3 years
Shop statement

Source: Warranty and Service Policy · As of 16 Oct 2026

“For three years from the original date of purchase, we will repair or replace any wheelset that fails due to material or workmanship defects, free of charge.”

From purchase, free repair or replacement for defects in material and workmanship. After that you pay for replacement parts and shipping, labor is free. Upvine calls this a lifetime warranty, it is free for 3 years.
Crash replacement
yes
Shop statement

Source: Warranty and Service Policy · As of 16 Oct 2026

“UPVINE users may return a damaged wheelset—regardless of cause—and purchase a new replacement of the same model at 70% of the retail price.”

If you return the damaged wheelset, you get the same wheelset new for 70% of the price, whatever happened. You pay shipping both ways. For purchases through authorized dealers, one free repair or new rim after accident damage within 2 years.
Warranty handling
unknown

Contact and company

Founded
unknown
Email
[email protected]
Shop statement

Source: Contact information · As of 16 Oct 2026

“Customer Support: [email protected]”

Phone
+086 13588066051
Shop statement

Source: Shop contact page · As of 16 Oct 2026

Company
Hong Kong UpVine Bicycle Limited
Shop statement

Source: CONTACT US · As of 16 Oct 2026

“Hong Kong UpVine Bicycle Limited Company Number: 79249916 Office — Hong Kong UNIT B, 10F., CKK COMMERCIAL CENTRE, NOS. 289-295 HENNESSY ROAD, WAN CHAI, HONG KONG”

The terms and conditions give the same address, the Shopify contact page a different one (RM 1002, Easey Comm Building, 253-261 Hennessy Road). According to the contact page, the factory is in Hangzhou.
Address
UNIT B, 10F., CKK COMMERCIAL CENTRE, NOS. 289-295 HENNESSY ROAD, WAN CHAI, HONG KONG
Shop statement

Source: CONTACT US · As of 16 Oct 2026

“Hong Kong UpVine Bicycle Limited Company Number: 79249916 Office — Hong Kong UNIT B, 10F., CKK COMMERCIAL CENTRE, NOS. 289-295 HENNESSY ROAD, WAN CHAI, HONG KONG”

Wheelsets from UPVINE

Wheelset Depth Internal Weight Price from
Gravel 45 45 mm 30 mm 1,350 g €1,421
Light 40 40 mm 23 mm 1,150 g €1,066
Light 50 50 mm 23 mm 1,250 g €1,066
Pro 50 50 mm 23 mm 1,360 g €1,421
Pro 60 60 mm 23 mm 1,425 g €1,421
Pro Plus 53 53 mm 25 mm 1,250 g €2,399
Pro Plus 63 63 mm 25 mm 1,350 g €2,399
Ultra 40 40 mm 23 mm 950 g €1,866
Ultra 50 50 mm 23 mm 1,050 g €1,866
Vastride 47.5 47.5 mm 21 mm 1,390 g €577

Price from as in the list, without shipping and import charges. Compare in the list: Entry (1) · High-end (2) · Premium (7)

Sources: pages of UPVINE Online-Shop