Gravel Novatec D411 35

Rated is the max. rider weight, without it the max. system weight (rider, bike and luggage); a limit without reference counts as system weight. If the rider weight is above the system weight, the system weight counts. Green: rider from 120 kg, system from 130 kg. Yellow: rider 100 to under 120 kg, system 110 to under 130 kg. Red: below. Grey: the manufacturer states no limit.

Green: included, so duties paid delivery (DDP), or shipped from the EU. Yellow: you pay them on import, plus at least 19% import VAT, or only the taxes are included and the duties stay open. Grey: the shop does not say clearly.

Green: free to Germany. Yellow: paid. Grey: the shop does not say clearly.

The upper value counts, days count as business days × 5/7. Green: up to 10 business days. Yellow: 11 to 20 business days. Red: more than 20 business days.

Green: 30 days or more if the shop pays return shipping. Yellow: any other period, including returns only for defects.

For manufacturing defects, Serenade ships replacement parts free of charge and pays for repair and labor at a bike shop of your choice. For this you need proof of purchase, the serial number and photos and videos of the damage.

Green: 3 years or more, or lifetime. Yellow: 2 years. Red: under 2 years.

15% discount on a replacement part or a new model if the damage occurs within 2 years of purchase through a crash, an accident or your own error.

Green: the brand offers crash replacement, a discounted replacement after a crash. Red: it offers none. Grey: it does not say clearly.

Green: wheel bags and more accessories included. Yellow: accessories such as valves, spare spokes or rim tape included, but no wheel bags. Red: the package list names only the wheels. Grey: the shop does not name what is included.